Last updated: September 18, 2026

At OKVI, we want you to be happy with your purchase. If your order does not work for you, you may request a return or exchange within 14 days of receiving your order, subject to the conditions below and applicable consumer protection laws.

1. Return Period

You have 14 days from the date you receive your order to submit a return or exchange request.

To start a return or exchange, please complete our Returns & Exchanges Form available on our website.

After submitting the form, our customer service team will contact you by email with the next steps and return instructions.

Please do not send your return before receiving return instructions from us.

2. Return Conditions

To be eligible for a return or exchange, items must:

• Be unworn and unused

• Be in their original condition

• Have all original tags attached

• Not be washed, altered, damaged, or otherwise used

• Be returned in suitable packaging to prevent damage during transit

We reserve the right to refuse a return if the item does not meet these conditions, subject to your statutory consumer rights.

3. Return Shipping Costs

Unless the item is defective, incorrect, or otherwise covered by applicable law, the customer is responsible for the cost of returning the item to OKVI.

We do not automatically provide free return shipping.

Depending on the return request, we may either:

• Provide you with return instructions and the return address, or

• Arrange a return shipping label on your behalf, where available.

If we arrange a return label for you, the applicable return shipping cost may be deducted from your refund where permitted by applicable law and communicated to you in advance.

4. Exchanges

If you would like to exchange an item for another size, color, or eligible product, please select Exchange when completing our Returns & Exchanges Form.

We will contact you by email to confirm the availability of the requested replacement item and explain the exchange process.

If the requested replacement item is unavailable, we may offer an alternative or process the return and refund in accordance with this policy and applicable law.

5. Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the return conditions.

After the returned item has been received and accepted, your refund will generally be processed within 10 business days.

The refund will be issued using the original payment method, unless otherwise required or agreed in accordance with applicable law.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

6. Original Shipping Costs

Where you exercise your statutory right of withdrawal under applicable EU consumer law, we will refund the standard delivery cost paid for the original order, subject to applicable legal requirements.

If you selected a more expensive delivery option than the standard delivery method offered by us, we are not required to refund the additional cost of that upgrade where permitted by law.

Return shipping costs are the customer's responsibility unless applicable law requires otherwise.

7. Damaged, Defective or Incorrect Items

If you receive an item that is:

• Damaged during delivery

• Defective

• Incorrect

• Different from the product you ordered

please contact us as soon as possible at:

wear.okvi@gmail.com

Please include your order number and, where possible, photographs showing the issue.

We will review the issue and provide instructions for the appropriate solution.

Where an item is confirmed to be defective, incorrect, or otherwise covered by your statutory rights, we will provide an appropriate remedy in accordance with applicable consumer protection law.

8. Items That Cannot Be Returned

For hygiene and health protection reasons, certain products may be excluded from return where permitted by applicable law, particularly products that cannot be returned after being opened or used for hygiene reasons.

This does not affect your statutory rights in relation to defective or faulty products.

9. How to Start a Return or Exchange

To request a return or exchange:

Step 1: Complete the Returns & Exchanges Form on our website.

Step 2: Select whether you would like a Return or Exchange.

Step 3: Provide your order number, contact details, reason for the return or exchange, and the requested return method.

Step 4: Our team will contact you by email with the return instructions.

Step 5: Send the item according to the instructions provided by our team.

Please keep your shipping receipt or tracking information until your return has been processed.

10. Returns Address

Please do not send a return to the company's registered office address unless we specifically instruct you to do so.

The appropriate return address will be provided to you by email after you submit your Returns & Exchanges Form.

11. Statutory Consumer Rights

This Return & Refund Policy does not limit or exclude any mandatory rights you may have under applicable consumer protection laws.

If you are a consumer located in the European Union, you may have a statutory 14-day right of withdrawal for eligible distance purchases.

The statutory right of withdrawal is separate from any additional return or exchange policy offered by OKVI.

Nothing in this policy affects your legal rights regarding defective, faulty, or non-conforming products.

12. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

OKVI Sp. z o.o.
ul. Stawowa 1/2
50-018 Wrocław
Poland
NIP: 8971906718

Email: wear.okvi@gmail.com

We will respond to your request by email and provide the appropriate return or exchange instructions.