Last updated: September 18, 2026

Welcome to OKVI. These Terms of Service ("Terms") govern your use of the OKVI website okvi.shop and your purchase of products from our online store.

By accessing or using our website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.

1. About Us

The website is operated by:

OKVI Sp. z o.o.
ul. Stawowa 1/2
50-018 Wrocław
Poland
NIP: 8971906718

Contact: wear.okvi@gmail.com

Throughout these Terms, "OKVI", "we", "us", and "our" refer to OKVI Sp. z o.o.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding contract under the laws applicable to you.

• The information you provide to us is accurate and complete.

• You will use the website only for lawful purposes.

If you are under the age required to enter into a contract in your jurisdiction, you should use the website with the involvement and consent of a parent or legal guardian where required by law.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colors, sizes, prices, and other product information displayed on our website are accurate.

However, colors displayed on your device may differ slightly from the actual product due to your screen settings, lighting, or other technical factors.

Product availability may change without notice.

We reserve the right to limit the quantity of products that may be purchased by a customer where reasonably necessary, including in cases of unusually large orders or suspected misuse of the website.

4. Prices

All prices displayed on our website are shown in the currency indicated at checkout.

Where applicable, prices include legally required taxes and VAT.

Shipping costs are calculated separately unless free shipping applies.

Delivery rates may vary depending on the destination country and the delivery option selected.

We currently offer free standard delivery on eligible orders of €75 or more, subject to the conditions displayed on our website.

We reserve the right to change prices, promotions, discounts, and shipping charges at any time. Such changes will not affect orders that have already been accepted by us.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After submitting your order, you will normally receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been accepted if acceptance is subject to further verification.

A sales contract is formed when we accept your order and confirm that the products will be shipped to you, subject to applicable law.

We reserve the right to refuse or cancel an order where legally permitted, including where:

• A product is unavailable

• There is an obvious pricing or product description error

• We suspect fraudulent or unauthorized activity

• The order appears to have been placed for unlawful purposes

• Technical or system errors have affected the order

If we cancel an order for which you have already paid, we will refund the amount paid using the original payment method, subject to applicable law.

6. Payment

We accept the payment methods displayed at checkout.

These may include:

• Credit and debit cards

• Apple Pay

• Google Pay

• PayPal

• Other payment methods made available at checkout

Payments may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not generally store complete payment card details ourselves. Payment information may be processed directly by the relevant payment provider.

7. Shipping and Delivery

We ship orders to the countries and destinations made available at checkout.

Shipping costs and estimated delivery times may vary depending on the destination country and selected delivery method.

Orders are shipped using available delivery partners, which may include DPD and other carriers.

Once your order has been dispatched, you may receive tracking information where available.

Delivery times provided on the website are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, strikes, or other unforeseen events.

8. International Orders and Customs

For deliveries outside the European Union, additional customs duties, import taxes, or other charges may apply depending on the destination country.

Unless explicitly stated otherwise at checkout, such charges are the responsibility of the customer.

Customers are responsible for providing accurate delivery and customs information where required.

9. Returns, Exchanges and Refunds

Our Returns & Refund Policy forms part of these Terms.

Eligible customers may request a return or exchange within 14 days of receiving their order, subject to the conditions described in our Return & Refund Policy and applicable consumer protection laws.

The customer is generally responsible for the cost of returning an item to OKVI unless the item is defective, incorrect, or applicable law requires otherwise.

Returns and exchanges must be initiated through our Returns & Exchanges Form.

For complete information, please refer to our Return & Refund Policy.

Nothing in our return policy limits any mandatory consumer rights available to you under applicable law.

10. Consumer Legal Rights

If you are a consumer in the European Union, you benefit from mandatory consumer protection rights.

Nothing in these Terms is intended to exclude, restrict, or replace any statutory rights that cannot legally be excluded or restricted.

Where applicable, you may have a statutory 14-day right of withdrawal for distance purchases.

You may also have statutory rights relating to products that are defective, faulty, damaged, or not in conformity with the contract.

11. Product Availability

We do our best to maintain accurate stock information.

However, products may occasionally become unavailable due to inventory discrepancies, technical errors, or unexpected demand.

If a product you ordered becomes unavailable after your order has been placed, we will contact you and, where applicable, offer an alternative solution or refund the unavailable item.

12. Intellectual Property

All content available on the OKVI website, including but not limited to:

• Logos

• Brand names

• Product photographs

• Product descriptions

• Graphics

• Videos

• Designs

• Website layouts

• Text

• Trademarks

• Other visual and written materials

is owned by or licensed to OKVI unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our content without our prior written permission.

13. User Content and Reviews

If you submit a review, photograph, comment, or other content to us or through a third-party review service, you remain responsible for the content you submit.

You must not submit content that:

• Is unlawful

• Infringes another person's rights

• Contains harmful or malicious material

• Is misleading or fraudulent

• Contains offensive or inappropriate material

• Violates intellectual property or privacy rights

By submitting content where a license is legally required, you grant OKVI a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and publish that content for purposes related to operating and promoting our business, subject to applicable law.

We may remove or refuse to publish content that violates these Terms or applicable law.

14. Website Use

You agree not to:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to our systems

• Interfere with the operation or security of the website

• Introduce malicious software or harmful code

• Use automated systems to scrape or copy website content without permission

• Attempt to obtain unauthorized access to customer or account information

• Use the website to conduct fraudulent activities

We may restrict or terminate access to the website where reasonably necessary to protect our website, business, customers, or third parties.

15. Third-Party Services and Links

Our website may contain links, integrations, or services provided by third parties.

These may include payment providers, shipping companies, social media platforms, review services, analytics providers, and other third-party services.

We are not responsible for the content, availability, security, or privacy practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

16. Privacy

Our processing of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that personal information may be processed as described in our Privacy Policy.

17. Promotions and Discounts

From time to time, we may offer promotional codes, discounts, sales, bundles, or other promotional offers.

Unless otherwise stated:

• Promotions cannot be exchanged for cash.

• Promotional codes must be used before their stated expiration date.

• Promotions may have additional terms and conditions.

• Promotions may not always be combined with other offers.

We reserve the right to correct errors in promotional offers and to cancel promotions where necessary due to technical or administrative errors.

18. Errors and Corrections

We make reasonable efforts to keep information on our website accurate and up to date.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, availability, shipping information, or other content.

We reserve the right to correct such errors and update information where reasonably necessary.

Where an error materially affects an order you have placed, we will contact you and provide any remedy required by applicable law.

19. Disclaimer

To the extent permitted by applicable law, the OKVI website and its content are provided for general use and information.

We do not guarantee that:

• The website will always be available without interruption

• The website will always be error-free

• All information will always be completely accurate or current

• The website will be free from technical problems or harmful components

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, OKVI shall not be responsible for losses arising from events or circumstances outside our reasonable control.

This may include delays or disruptions caused by:

• Delivery carriers

• Internet or telecommunications failures

• Natural disasters

• Government actions

• Strikes

• War or civil unrest

• Other events beyond our reasonable control

Nothing in these Terms limits your mandatory statutory consumer rights or any liability that cannot legally be limited or excluded.

21. Force Majeure

We will not be responsible for delays or failures to perform our obligations where such delay or failure results from circumstances beyond our reasonable control.

Where such circumstances occur, we will make reasonable efforts to minimize their impact and resume normal performance as soon as reasonably possible.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, products, services, or legal requirements.

The updated version will be published on this page with a new "Last updated" date.

Your continued use of the website after an update means that the updated Terms will apply to future use of the website.

Changes will not retroactively alter contractual rights and obligations that have already arisen unless permitted or required by applicable law.

23. Governing Law

These Terms are governed by the laws applicable to the contract and the mandatory consumer protection laws applicable to you.

Nothing in these Terms deprives consumers in the European Union or other jurisdictions of mandatory consumer protection rights that apply to them.

For consumers, any applicable mandatory rules concerning jurisdiction and consumer protection remain unaffected.

24. Contact Us

If you have any questions about these Terms, your order, or our services, please contact us:

OKVI Sp. z o.o.
ul. Stawowa 1/2
50-018 Wrocław
Poland
NIP: 8971906718

Email: wear.okvi@gmail.com