Submit your request
Complete the return or exchange form below and provide your order details.
Not the perfect fit? No problem.
You can return or exchange your OKVI order within 14 days of delivery.
We keep the process simple: submit the form below, receive your return instructions, and send your item back to us.
Return shipping costs are covered by the customer.
How it works
Simple returns, step by step
Everything you need to know about returning or exchanging your order.
Receive instructions
After reviewing your request, we will contact you with the return address or provide a return shipping label, depending on the available return option.
Send your item
Pack the item securely and send it according to the instructions provided.
We inspect your return
Once we receive your parcel, we will check the item to make sure it meets our return conditions.
Refund or exchange
After approval, we will process your refund or arrange your exchange.
Return Policy
You may request a return within 14 days from the date your order was delivered.
To be eligible for a return, your item must:
- Be unworn and unused
- Be unwashed
- Have all original tags attached
- Be free from makeup, perfume, stains or other marks
- Be in its original condition
Once your return arrives and is approved, we will process your refund to the original payment method.
Original shipping costs are non-refundable.
Exchanges
Would you prefer a different size or color?
You can request an exchange within 14 days of delivery.
Exchanges are subject to availability.
When submitting the form, please select the item you want to exchange and tell us your preferred size or color.
If the requested item is unavailable, we will contact you to arrange an alternative solution.
Frequently asked questions
How long do I have to return my order?
You have 14 days from the date of delivery to submit a return or exchange request.
Can I try the item on?
Yes. You can try the item on to check the fit, but it must remain unworn, unwashed and in its original condition with all tags attached.
Who pays for return shipping?
The customer is responsible for the cost of return shipping.
Can you provide a return label?
Yes. Depending on the available return option, we may generate a return shipping label for you. The applicable return shipping cost will be communicated to you.
Where should I send my return?
Please do not send your return before submitting a request.
After reviewing your form, we will provide you with either a return shipping label or the appropriate return address.
Can I exchange an item for another size?
Yes, subject to availability. Submit an exchange request through the form and specify the size you need.
Can I exchange an item for another color?
Yes, subject to availability.
What if my preferred size or color is unavailable?
We will contact you and discuss the available options.
How long does a refund take?
After we receive and approve your return, the refund will be issued to your original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider.
What if I received a defective item?
Please contact us before sending the item back and provide your order number and photos showing the issue. We will review your request and provide further instructions.
What if I received the wrong item?
Please contact us before returning the item. We will review your order and provide the appropriate return instructions.
Can I return a sale item?
Yes, sale items can be returned under the same return conditions unless otherwise stated for a specific promotion or product.
Can I return only part of my order?
Yes. You can return one or more items from your order while keeping the rest.