Shipping policy

Last updated: September 18, 2026

At OKVI, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through okvi.shop.

1. Shipping Destinations

OKVI currently ships orders to selected countries within the European Union.

Available countries, shipping methods, delivery times, and shipping costs are displayed at checkout based on the delivery address provided.

Shipping availability may vary depending on the destination country.

If your country is not available at checkout, please contact us at wear.okvi@gmail.com.

2. Shipping Rates

Shipping costs vary depending on the destination country and the shipping method selected.

The exact shipping cost applicable to your order will be displayed at checkout before you complete your purchase.

Free Shipping

We offer free standard shipping on orders of €75 or more to eligible destinations.

Free shipping applies to the standard shipping method available for the destination. If you choose an upgraded or express shipping option, an additional fee may apply.

The applicable shipping conditions will be displayed at checkout.

3. Order Processing and Dispatch

Orders are usually processed and prepared for shipment within 2–6 business days after successful payment and order confirmation.

This processing period includes preparing, packing, and handing your order over to the shipping carrier.

The 2–6 business day processing period does not include the delivery time after the package has been handed over to the carrier.

Processing times may be longer during:

Sales and promotional periods
Holidays and public holidays
Periods of unusually high order volume
Unexpected operational or logistical circumstances

We will make reasonable efforts to dispatch your order within the stated processing timeframe.

4. Delivery Times

Delivery time begins after your order has been handed over to the shipping carrier.

Delivery times vary depending on the destination country and shipping method selected.

The estimated delivery time and available shipping options will be displayed at checkout whenever available.

Delivery estimates are not guaranteed delivery dates and may be affected by circumstances outside our reasonable control, including:

Carrier delays
Weather conditions
Public holidays
Strikes
Customs procedures
Incorrect or incomplete delivery information
Other unforeseen logistical circumstances

5. Shipping Carrier

We may use DPD and other shipping carriers depending on the destination country and shipping method selected.

The carrier used for your order may therefore vary.

Once your order has been dispatched, we will provide tracking information by email where tracking is available.

6. Tracking Your Order

After your order has been dispatched, you will receive a shipping confirmation email.

Where available, the email will contain a tracking number or tracking link provided by the shipping carrier.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check the following information before completing your purchase:

Full name
Street and house number
Apartment or unit number, if applicable
Postal code
City
Country
Telephone number

If an incorrect or incomplete address is provided, delivery may be delayed or the package may be returned to us.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at wear.okvi@gmail.com.

We cannot guarantee that an address can be changed after an order has been dispatched.

8. Failed Delivery

If a delivery cannot be completed because the recipient is unavailable, the address is incorrect or incomplete, the package is not collected, or for another reason attributable to the recipient, the carrier may return the package to us.

If the package is returned to OKVI, we may contact you by email to arrange the next steps.

Additional shipping costs may apply if a new delivery needs to be arranged due to incorrect information or failure to collect the original shipment, where permitted by applicable law.

9. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at wear.okvi@gmail.com as soon as possible.

For damaged packages, we may ask you to provide photographs of:

The outer packaging
The shipping label
The damaged product
Any visible damage to the package

We will work with the relevant shipping carrier to investigate the issue and provide an appropriate solution in accordance with applicable law.

10. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or an item is missing from your order, please contact us at wear.okvi@gmail.com.

Please provide your order number and details of the issue.

If the error is confirmed to have occurred during our fulfillment process, we will provide an appropriate solution in accordance with applicable law.

11. Customs and Import Charges

For shipments within the European Union, standard intra-EU deliveries generally do not require the customer to pay import customs duties.

If we offer shipping to destinations where customs duties, import taxes, or other charges may apply, these charges may be the responsibility of the customer unless otherwise stated at checkout.

Customers are responsible for complying with applicable customs and import requirements in their destination country.