Datenschutzerklärung

Last updated: September 18, 2026

OKVI Sp. z o.o. ("OKVI", "we", "us", or "our") operates the website okvi.shop and is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Data Controller

The controller responsible for your personal data is:

OKVI Sp. z o.o.
ul. Stawowa 1/2
50-018 Wrocław
Poland
NIP: 8971906718

For privacy-related questions or requests, you can contact us at:

Email: wear.okvi@gmail.com

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following categories of personal information:

Information you provide directly

When you place an order, create an account, contact us, or submit a form, we may collect:

First and last name
Email address
Telephone number
Billing address
Shipping address
Order details and purchase history
Customer account information
Information you provide when contacting customer service
Information submitted through our returns and exchanges form
Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type and version
Device type
Operating system
Language and general location information
Pages visited and interactions with our website
Referring website or source
Date and time of your visit
Cookies and similar technologies
Information about how you interact with our website and advertisements

3. How We Use Your Personal Data

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

Process and confirm your orders
Process payments
Prepare and ship your purchases
Provide order confirmations and shipping updates
Communicate with you about your order
Handle returns, exchanges, and refunds
Provide customer support

Customer communication

We may use your contact information to respond to:

Customer service inquiries
Questions about products
Returns and exchanges
Order-related requests
Other communications you send to us

Website operation

We may process technical and usage information to:

Operate and maintain our website
Improve website functionality
Understand how customers use our website
Detect technical issues
Protect our website against fraud, abuse, and unauthorized activity

Marketing and advertising

Where permitted by applicable law and, where required, with your consent, we may use personal data and online identifiers for marketing and advertising purposes.

This may include personalized advertising, remarketing, and measuring the effectiveness of our advertising campaigns.

We may use technologies provided by services such as Meta and other advertising or analytics providers.

4. Legal Bases for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on one or more of the following legal bases:

Performance of a contract

We process personal data when it is necessary to process and fulfill your order, arrange delivery, process returns and refunds, or otherwise provide services you have requested.

Legal obligations

We may process and retain information where necessary to comply with applicable legal, tax, accounting, consumer protection, or other legal requirements.

Legitimate interests

We may process certain information where necessary for our legitimate business interests, including:

Maintaining and improving our website
Providing customer service
Preventing fraud and abuse
Protecting our business and customers
Understanding website usage
Improving our products and services
Measuring advertising performance

We balance these interests against your rights and freedoms.

Consent

Where required by law, we rely on your consent for activities such as certain cookies, marketing communications, or other forms of processing that require consent.

You may withdraw your consent at any time where processing is based on consent.

5. Payments

Payments on our website may be processed through third-party payment providers.

We do not generally receive or store your complete payment card details. Payment information is processed by the relevant payment provider in accordance with its own privacy policy and security practices.

Depending on the payment method selected, payment may be processed using services such as:

Credit or debit cards
Apple Pay
Google Pay
PayPal
Other payment methods made available at checkout

When you use a third-party payment service, your information may be processed directly by that provider.

6. Shopify

Our online store is powered by Shopify.

Shopify provides the technology and infrastructure that allows us to operate our online store, process orders, manage customer information, and provide checkout functionality.

Your personal data may therefore be processed by Shopify in accordance with Shopify's privacy practices.

7. Shipping and Delivery

To fulfill your order, we may provide relevant personal information, including your name, telephone number, email address, and shipping address, to our shipping and delivery providers.

Our current delivery services may include DPD and other carriers depending on the destination and delivery option selected.

Delivery charges may vary depending on the destination country.

We offer free delivery for eligible orders of €75 or more, subject to the delivery conditions displayed on our website at the time of purchase.

8. Returns, Exchanges and Refunds

Customers may request a return within 14 days of receiving their order, subject to our applicable Returns & Exchanges Policy and legal consumer rights.

The cost of returning an item to OKVI is generally the responsibility of the customer unless otherwise required by applicable law or expressly stated by us.

Customers can initiate a return or exchange by completing the returns and exchanges form available on our website.

After receiving the form, we may contact the customer by email regarding the return or exchange.

Refunds are generally processed within 10 business days after we receive and inspect the returned item, subject to the applicable legal requirements and our Returns & Exchanges Policy.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember preferences, provide essential functionality, understand website usage, and, where permitted, support advertising and marketing activities.

Cookies may include:

Essential cookies

These cookies are necessary for the website to function correctly, including shopping cart, checkout, security, and other essential features.

Analytics cookies

These cookies help us understand how visitors use our website and how our website performs.

Advertising cookies

These technologies may be used to measure advertising campaigns, create or support audiences, and provide more relevant advertising.

Where required by applicable law, non-essential cookies will only be used after you provide the appropriate consent.

You can manage your cookie preferences through the cookie consent tools available on our website and through your browser settings.

10. Meta and Advertising Technologies

We may use Meta technologies, including the Meta Pixel and Meta Conversions API, to measure advertising performance, understand interactions with our website, and support advertising activities.

Depending on your consent and applicable law, information such as website interactions, purchases, browsing activity, and certain technical identifiers may be shared with Meta.

Meta may use this information according to its own privacy policies.

You may manage certain advertising preferences through your Meta account and through the cookie controls available on our website.

11. Judge.me Reviews

We may use Judge.me to collect and display customer reviews.

When you submit a review, certain information you provide may be processed by Judge.me in order to publish and manage the review.

The information processed may include your name, email address, review content, product information, and other information you choose to provide.

12. When We Share Personal Data

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Shopify
Payment providers
Shipping and delivery companies
Judge.me
Advertising and analytics providers
IT and technology service providers
Customer support providers
Professional advisers, accountants, or legal service providers where necessary
Government authorities or other parties where required by law

We do not sell your personal information as a standalone commercial product.

Third-party service providers may process your information only as necessary to provide their services or as otherwise permitted by applicable law.

13. International Data Transfers

Some of our service providers may process personal data outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we take appropriate measures required under applicable data protection law, such as relying on an adequacy decision, Standard Contractual Clauses, or another legally recognized transfer mechanism where applicable.

14. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

The purpose for which the information was collected
Whether you have an active customer relationship with us
Legal, tax, accounting, and regulatory requirements
The need to establish, exercise, or defend legal claims
Legitimate business requirements

Some transaction and accounting records may need to be retained for longer periods because of legal obligations.

When personal information is no longer required, we will delete it or anonymize it where reasonably possible.

15. Your GDPR Rights

If the GDPR applies to you, you may have the following rights:

Right of access

You may request information about the personal data we process about you and request a copy of that data.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may request that we delete your personal information.

Right to restriction

In certain circumstances, you may request that we restrict the processing of your personal data.

Right to data portability

Where applicable, you may request your personal information in a structured, commonly used, and machine-readable format.

Right to object

You may object to certain processing of your personal data, including processing based on legitimate interests and, where applicable, direct marketing.

Right to withdraw consent

Where processing is based on your consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, contact us at:

wear.okvi@gmail.com

We may need to verify your identity before fulfilling certain requests.

16. Right to Lodge a Complaint

If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the relevant data protection supervisory authority.

As a company established in Poland, the relevant supervisory authority is the President of the Personal Data Protection Office (Urząd Ochrony Danych Osobowych — UODO).

You can find information about the authority and how to submit a complaint through the official UODO website.

17. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

18. Children's Privacy

Our website is not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information unlawfully, please contact us at wear.okvi@gmail.com.

19. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms, payment services, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of those websites before providing them with personal information.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

21. Contact Us

If you have any questions about this Privacy Policy, our processing of personal data, or your privacy rights, please contact us: